So this week I was too head down to Wellington to attend a conference put on by Tourism New Zealand. I heard about this conference last minute so I registered pretty late in the game. By doing so I unfortunately I booked a flight on Jet Star, going against a promis I made to myself to never book on that airline, as Ive always had shit experinces. Looking at flight costs Jet Star was a couple hundred dollars cheaper compared to Air New Zealand, so ill save the company some money and take the cheap flight. Turns out that cheap flight would cost me more in time and money!
The conference started on Thursday at 9am, meaning it was going to be an early morning. I was up at 5am to catch the bus at 5:30am, which would have gotten me to the airport at 6:10am. All airlines will ask you to arrive at least a ½ hour early before your domestic flight. This is what I had planned on, but the the airbus running 5 mins late I arrived at the airport at 6:15am. I really didnt think much of it as it was 5 mins and there was still plenty of time to board. WRONG! I guess Jet Star closes the gates exactly 30 mins priror too departure. Being that I was only 25 minutes early to my flight I was denied to boarding. BRUTAL! I didnt have any luggage to check – I told them that, but they said they had already printed the passanger list. I guess they limited ink and paper, so reprinting was out of the question. WTF! Customer serivice doesnt live at Jet Star. I had to pay $90 and catch a flight at 10:30am making me late for the start of the conference.
I finally get into Wellington and hit up the conference, which is great by the way. Day one went off without a hitch, well other than not catching my flight. Day two was just as good. Learnt lots of useful and interesting things and the day flew by. I catch my shuttle to the airport for my 7:25pm flight. This time I am a good hour early – not missing this flight. Little did I know…
Things are ticking a long like they should. I grab a bite to eat, have a beer, read some of my book and then proceed through security. No problems.. so far. Get on plane, buckle up and we start to make the move to take off and then all of a sudden the pilot comes on and tells us there is a problem and that he will have to park the plane and have one of the engineers come on and take a look at the problem. Ok, a little hickup and we will be off soon. WRONG!
After sitting on the plane for an hour we were asked to get off the plane and sit in the departure lounge. 5 hours later we are still sitting in the lounge waiting for some information – any infomration, but no we are being kept in the dark. We ask the flight attendants what is going on and they give the same old line, ‘we dont know anytthing, but as soon as we do we will let you know.’ There is another Jet Star plane sitting at the next gate and someone ask, ‘cant we just use that one?’ to which they reply ‘sorry, that plane is not working as well.’ My confidence in the Jet Star fleet of planes is at an all time low. Do I even want to get on one of these fucking planes?
All this time Im just rolling with it, what else can you do eh! So im reading, listening to music and just waiting for info. Then I see all of the staff come off the plane, bags in hand and head the opposite way of the passangers. They didnt even bother coming to tell us that the flight had been cancelled. WTF!
As soon as I saw them come off the plane I new it was time to book it to the Jet Star checkin desk to rebook and see where they were going to put me up for the night. The line was long – I pretty much said fuck it and walked to the front of the line and asked what the deal was. I was then rebooked for another Jet Star flight to Auckland the next day at 3:35pm ahha. So there goes my weekend. They were putting us up at a hotel and would shuttle us back and forth. I arrived at the hotel at about midnight and checked into my room. I then called Michelle asked her too book me a flight home with Air New Zealand called Jet Star and refunded my return flight.
Jet Star is just a comedy of errors. In the end it would have been cheaper just too book that flight with Air New Zealand even though the initial cost was a couple hundred more. My only advice is dont book with Jet Star if you want to arrive at your desintation on time. Jet Star definitely lives up to their nickname.. Shit Star. If for some reason Jet Star ever reads this post because you care about your PR and oline profile I just want them to know – YOU SUCK MONKEY BALLS!